Terms & Conditions
Terms and conditions of trade
The following general terms and conditions of sale apply to the offers and sales of products on the website www.saga-copenhagen.com, owned and maintained by Sagacopenhagen Nature Simple Ambition ApS, Havnegade 98, DK-5000 Odense C, CVR no. 40481478. Requests for information must be sent to webshop@saga-copenhagen.com
Order
SAGA Copenhagen's webshop is open 24 hours a day. The site may be down for maintenance or redevelopment temporarily. You must be 18 years of age and have a valid credit card to shop on our webshop If you are not yet 18 years of age, you may have one aged 18 or over to shop for you.
In order for us to ship your order, we need the following information from you:
Name / Address / Phone Number / Email
We strive to dispatch the same day, if the order has been submitted before 2pm. All merchandise is dispatched within 1-2 working days. During sales season, a longer delivery may occur.
Shipping
We make every effort to send out orders on the same day they are received, provided they are submitted before 1pm. Generally, all products are dispatched within 1-2 working days. However, delivery times and costs may vary depending on the freight company we use.
If the delivery address is Denmark, the estimated delivery time is between 1-2 business days.
If the delivery address is within Europe, the estimated delivery time is between 2-5 business days. We currently deliver to several European Union countries, including Norway, Switzerland, and United Kingdom.
For shipping to the United Kingdom, Norway, and Switzerland, there are additional fees or customs charges. The shipping is based on your weight.
For delivery addresses outside the EU, the estimated delivery time is between 3-6 business days. Currently, we deliver to the Argentina, Australia, Bolivia, Brazil, Canada, Chile, China, Colombia, Ecuador, French Guiana, Hong Kong SAR China, Indonesia, Israel, Japan, Macau SAR China, Mexico, New Zealand, Panama, Paraguay, Peru, Qatar, Saudi Arabia, Singapore, South Korea, Suriname, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Uruguay, Venezuela, and Vietnam
SAGA Copenhagen cannot be held responsible for delay in delivery. The responsibility lies with GLS.
NB. If your order has been delivered to a parcel shop, be sure to pick it up before returning it. Return shipping costs are paid by you and are not covered by SAGA Copenhagen Aps.
Shipping on Embroidered Items
Delivery of Embroidered Products: For embroidered products such as Bibs and Cuddle Goose, delivery takes 1-3 business days. We strive to process your order quickly and efficiently.
No Returns on Customized Products: Since embroidered items are custom-made, they cannot be returned or refunded. We recommend reviewing your order carefully before confirming it.
Uncollected Packages with Embroidered Items: Packages containing embroidered products that are not collected from the pickup point will not be eligible for a refund. Please make sure to collect your package within the specified collection period.
Shipping costs
SAGA Copenhagen shipping cost for Denmark is 39 DKK and for EU is between €8.00 and €15.00, depends on the day course. For countries that are non EU countries, the shipping cost will be calculated at check out, depends on the country and weight.
You are also welcome to pick up your package at: Havnegade 98, 5000 Odense C
Mon - Fri between 09:00 - 14:30 (Please contact us when your order is placed on tel. +45 42 61 35 55 or at webshop@saga-copenhagen.com)
All orders are shipped with GLS from our warehouse in Denmark. You will receive an email with shipping information when your package is on the way.
You can pay with the following:
Visa / Mastercard / American Express / Mobilepay PayPal
Payment will only be charged to your account when the order is shipped.
No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than what is approved by you. Payment is processed via Shopify and SPY systems through a Nets approved and secure payment solution.
All prices listed is including VAT.
Cancellation of order
It is possible to cancel your order if it has not yet been shipped from our warehouse. If you wish to cancel an order, please contact us as soon as possible. email or phone:
Mon - Fri from 09:00 - 14:30
Tel. +45 42 61 35 55
Email webshop@saga-copenhagen.com
Right of withdrawal
You have 14 days to cancel when you shop with us.
The cancellation deadline expires 14 days after the day you received your order. You can send an email to webshop@saga-copenhagen.com and let us know that you want to return the products.
Please note that you will not receive shipping costs if you cancel part of your purchase.
Return
When you inform us that you want to cancel your purchase, you have 14 days to return the item to us. Return shipping costs are paid by you and are not covered by SAGA Copenhagen.
We recommend that you safely pack your returned goods in the original packaging to prevent damage during transport. Damage caused during transport is your responsibility. If the goods are not received in original condition and packaging, we will make a deduction in the refund corresponding to the decrease in value of the goods.
The items are shipped to SAGA's Warehouse:
SAGA Copenhagen
Havnegade 98
5000 Odense C
Att. SAGA Copenhagen
To return your items:
1. Send your return goods to us within 14 days after you have announced that you wish to cancel the purchase.
2. Wrap your goods securely. If the goods are not received in original condition and packaging, we can make a deduction in the refund corresponding to the decrease in value of the goods.
3. When shipping, remember to choose business delivery (not parcel shop). We recommend using GLS, UPS or PostNord. We recommend that you send your return goods as a package, as you will be given a track and trace number here. You will not be assigned a track and trace number if the returns are sent as a letter. Always keep receipts for shipping. If the return package is lost, it is not SAGA Copenhagen's responsibility.
Return shipping costs are paid by you and are not covered by SAGA Copenhagen ApS
Cancellation of Purchase
If you regret your purchase, we will refund your purchase amount. If the item is impaired, we will deduct the amount you are liable for. We will refund all payments received from you within 14 days of the day we received your message that you wish to cancel the agreement.
The refund will be paid on the debit card originally used to purchase your goods. If you paid with MobilePay, the refund will be paid on the associated debit card.
We can withhold payment until we receive the item, unless you send us documentation to have it returned..
Copyright
All images, texts and designs on www.sagacopenhagen.dk are protected by copyright law. This must not be used contrary to this.
Complaints
Under the Purchasing Act, you have a 24-month warranty on any errors or defects that have arisen during normal use of the item. If your complaint is justified, it means that you can either get the goods exchanged, the money back or a discount in the price, depending on the specific situation.
If an error or defect is found, you should contact us as soon as possible at webshop@saga-copenhagen.com or with reference to the invoice number on the purchase receipt and attach a picture of the complaint item. Errors or wear and tear resulting from improper use of the item are not covered by the right of complaint.
You must advertise within a reasonable time after you discover the error. If you advertise within two months after the error is detected, the complaint will always be timely.
If you are eligible for a refund, this will take place within 14 days of approving the claim. If the complaint is justified, and if you have returned the item to us, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging. Also, remember to get a receipt for shipping so that we can reimburse your shipping costs.
Protection of Personal Data and Privacy Policy:
We assure that personal information is not resold or shared with others; it is only recorded in our customer database. You can request the deletion of your information at any time.
To enter into an agreement with SagaCopenhagen.dk, we require the following information:
Name
Address
Phone number
Email address
SMS Service:
By accepting our terms and conditions, you give SagaCopenhagen.dk permission to send reminders via SMS. This is solely used to inform about incomplete orders, important delivery information, and relevant offers. Opting out is easy and free.
We collect personal information to deliver goods to you. This information is stored at SagaCopenhagen.dk for up to five years, after which it is deleted.
The collection of personal information on our website always requires your consent. The director and employees of SagaCopenhagen.dk have access to this information.
We do not encrypt the storage or transmission of customer information.
As a registered user of SagaCopenhagen.dk, you have the right to object and request insight into your information. Contact info@sagacopenhagen.dk to exercise these rights.
Cookie Policy:
Our website uses cookies to make it relevant, interesting, and user-friendly. Cookies are small files stored on your device through your web browser.
We use cookies to:
Remember your login details
Ensure the proper functioning of your online cart
Provide relevant offers based on your browsing history
Improve our website by monitoring visits and activity
Some cookies are used by third parties for marketing. These anonymized data are used to personalize web banner ads without identifying you.
We use both session cookies (deleted after the visit) and persistent cookies (stay on your device longer). Analytical and tracking cookies help us improve the user experience and analyze sales channel performance.
All cookies comply with EU cookie laws. You can delete cookies, but it may affect your navigation experience. Make sure your browser is up to date, and refer to the browser's help function for privacy settings.
Rejecting cookies is part of your browser settings. Most browsers automatically accept cookies, but you can reject them through your browser settings.
Find more information about browser settings on the following pages:
Chrome
Firefox
Internet Explorer
Android
Complain right
If you, as a consumer, want to complain about your purchase, please contact us by email. Email: webshop@saga-copenhagen.com. If we are unable to find a solution, you can file a complaint with:
House of the Board
Toldboden 2
8800 Viborg
www.naevneneshus.dk
If you are resident in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
Trademark and copyright
All product designs, product names and contents of this webshop are protected by international copyright and trademark laws. You may not use product design, product names or trademarks presented on this site without the prior written consent of SAGA Copenhagen. These terms and conditions are governed by Danish law and any dispute regarding this website, its services or terms and conditions shall be settled by the courts of Denmark.
Content Protection
SAGA Copenhagen ApS strives to provide accurate and up-to-date content on this webshop, see disclaimers and safty instructions here . Unfortunately, there may be occasional price changes, sold-out items and other unintentional errors in our webshop.
The terms and conditions of trade were last updated on 14.02.2024